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Or read our to learn how to use this site. Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together. Do not run any other tool untill instructed to do so!. please Do not Attach logs or put in code boxes. Tell me about any problems that have occurred during the fix.

Tell me of any other symptoms you may be having as these can help also. Do not run anything while running a fix. Do not run any other tool untill instructed to do so! Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster. Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix: You may be asked to install or update the (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this) Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out or Combofix may need to reboot your computer more than once to do its job this is normal. You can download Combofix from one of these links. Close any open browsers or any other programs that are open. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running.

That may cause it to stall Note 2: If you recieve an error 'Illegal operation attempted on a registery key that has been marked for deletion.' Please restart the computer 'information and logs'. In your next post I need the following. Log from Combofix. let me know of any problems you may have had. How is the computer doing now?

Hello Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan. Boot into Safe Mode Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a 'keyboard error' message.

To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account.

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After combofix has finished its scan please post the report back here. Hello I want you to run this tool for me next.

Tdsskiller: Please read carefully and follow these steps. Download and save it to your Desktop. doubleclick on TDSSKiller.exe to run the application, then on Start Scan. If an infected file is detected, the default action will be Cure, click on Continue.

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If a suspicious file is detected, the default action will be Skip, click on Continue. It may ask you to reboot the computer to complete the process. Click on Reboot Now. If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here. If a reboot is required, the report can also be found in your root directory, (usually C: folder) in the form of ' TDSSKiller.VersionDateTimelog.txt'.

Please copy and paste the contents of that file here. Hello Lets get a deeper look into the system and see if something shows up. Download and run OTL Download by Old Timer and save it to your Desktop. Double click on OTL.exe to run it.

Under Output, ensure that Minimal Output is selected. Under Extra Registry section, select Use SafeList.

Click the Scan All Users checkbox. Click on Run Scan at the top left hand corner.

When done, two Notepad files will open.